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SALES & WARRANTY POLICY

Altea Moraira Computers, S.L. Sales & Warranty obligations are limited to the terms set forth below:

Terms of Sales: All sales are final with exchange given only for identical product. If identical product is not available an exchange for similar product or store credit will be given.

Pricing, Specifications & Availability: Prices, specification and availability of products are subject to change without prior notice (This is in relation to our stores and website). Due to the constant change of the computer industry, product descriptions may not reflect the most recent manufacturer technical information. Any typographical, photographic or specification error in product description, pricing, or offers is subject to correction. Such changes are intended to cope with, but not limited to, corrections of errors, changing market conditions, discontinuation and/or unavailability of products. Altea Moraira Computers, S.L. reserves the right to limit and prohibit any sale at its discretion.

Due to the volatility in pricing for computer products, we do not match competitor's pricing and we will not offer price protection beyond the 24hours of purchase.

Product Descriptions: Altea Moraira Computers, S,L, attempts to be as accurate as possible. However, we can NOT guarantee that product descriptions or other content of our site is accurate, complete, reliable, current, or error-free.

New Systems (custom built towers): Order Processing Time: System orders require 4 - 5 business days for the assembly, installation & testing.

TOWER supplied from Altea Moraira Computers, S.L. includes a two-year parts and labour warranty. The warranty starts from the date of the invoice.

Proof of Sale must be presented with all goods returned for warranty service. (Invoice/ Ticket)

An administrative fee will be charged for locating and replacing lost invoice with the new copy.

The warranty is extended solely to the original purchaser and it is non-transferable.

Warranty DOES NOT include training in the usage of software or hardware.

Altea Moraira Computers, S.L. offers a two-year parts and labor warranty. This warranty coverage is effective from the original invoice date. Any modification of the initial hardware configuration without the written approval or consent from Altea Moraira Computers, S.L. will void this warranty. Altea Moraira Computers, S.L. reserves the right to replace defective parts with equivalent parts, new or re-conditioned, as we deems necessary.

Altea Moraira Computers, S.L. will repair or replace free of charge each computer system under warranty, according to the specifications listed on the customer’s original invoice.

Altea Moraira Computers, S.L. will, at its sole discretion, decide whether an item under warranty will be repaired or replaced.

Systems are built to order and cannot be exchanged or returned: Systems (Computer Systems and Laptops) are built according to customer request and specifications, therefore cannot be returned for credit or refund.

Tower System Warranty: This warranty only covers hardware failures due to defects in materials or workmanship which occurs during normal use. This warranty DOES NOT cover damage which occurs in shipment. This warranty DOES NOT cover software related problems of any type or nature. This warranty DOES NOT cover virus related problems, power supply failure or power surge. This warranty DOES NOT cover problems related to, or caused by, the installation of any hardware item(s) after the date of the original purchase. This warranty DOES NOT cover problems related to accident, spilled liquids, insect infestations, air conditioning or humidity, dust, electrical, or  electromagnetic stress, misuse, abuse, neglect, mishandling, misapplication, alteration, modification or commercial use of any item(s), or service by any other than an authorized Altea Moraira Computers, S.L. technician.

Due to the vast amount of components available in today's market, Altea Moraira Computers, S.L. can not warranty compatibility between individual items. Any component returned because of incompatibility will be subject to a handling fee.

In-Store Warranty for TOWER systems: All TOWER repairs will be done in our stores locations. Customers are responsible for bringing the product to our site and taking it off the site after the service has been done.
The return to base warranty requires the return of the computer system and software provided by Altea Moraira Computers, S.L.

Altea Moraira Computers, S.L. is not responsible for costs associated with the transport of goods to, or from, our stores.

For returning any product, please follow these guidelines:

  • Include a copy of the original invoice or ticket (original purchaser ) If you do not have your receipt, we will not be able to issue your warranty

  • Pack the computer or components securely

  • Include a note with your name, address and phone number

  • Include a list of NON Altea Moraira Computers, S.L. components

  • Reasons for return: Include a detailed description of the problem

  • Include all disks (operating system, drivers and manuals)

  • Altea Moraira Computers, S.L. does NOT provide warranty on any software package

  • Altea Moraira Computers, S.L. is NOT responsible for any loss of data.

  • Any repair under warranty may take a minimum of 5 to 30 labour days, depending on the product.

Altea Moraira Computers, S.L. is not responsible for lost or damaged data that may be stored on any item(s) or on any equipment to which they may have been connected. We highly recommend the daily backup of important files.

Non-returnable and non-refundable items: All consumables, including but not limited to recordable media, digital memory, tapes, batteries, paper, chemicals, cleaners, cartridges, toners, CD/DVDs, software, power supplies, charges, etc.

Products that have been opened and are not defective cannot be returned.

Internet related problems, labour fee, insurance, transport or any delivery service are non-refundable.

Credit card payments are NOT refundable.

Returns to Manufacturer: Returns of certain products need to be made directly through the manufacturer as dictated to us by the manufacturer. Laptops mij of any brand, peripherals, Monitors incl. TFT, etc

LAPTOPS carry the original manufacturers' warranty which is ONE YEAR (SIX MONTHS + SIX MONTHS) on Hardware. Battery, Charger and Laptop Case are SIX MONTHS warranty. Internet related problem, software, transport or any delivery service is excluded of warranty. The manufacturer will always determine its conditions of Sale & Warranty. Terms and Conditions of Sales & Warranty are subject to change at any time without notice. LAPTOPS under warranty will be repaired by the manufacturer at their location. Manufacturer will provide direct assistance to their products.

Peripherals Warranty: Printers, scanners, multifunction, faxes, copiers, CRT monitors, TFT monitors, digital cameras, web cams, sound cards, speakers, USB IP telephones or any other peripherals are covered by the manufacturer's warranty directly for a period of one year.

Items under warranty should be with its original packing. The manufacturer reserves the right to decline any return where the product is not in "like-new" condition. "Like-new" means the complete product in the original packaging, manuals, software, cables and accessories.

No Problem Found: Systems that are returned for repair and they are still under warranty will be fully tested for hardware failures. In the event that the component/system does not fail, it will be classified as NO PROBLEM FOUND (NPF). The purchaser/ end-user will be notified of the findings and a fee of € 30,- could be charged. This fee is to cover the COST of handling and testing the component/system.

Warranty Void: The unit must be returned intact, unauthorized opening of a unit or manipulation resulting in a change to hardware configuration will invalidate the warranty.

The downloading of files from the Internet resulting in damage to hardware and/or software will void all warranty.

OTHER TERMS AND CONDITIONS

Altea Moraira Computers, S.L. is NOT responsible for typographical errors.

Altea Moraira Computers, S.L.does NOT inspect any item prior to selling, we recommend to check all items before leaving the store.

Altea Moraira Computers, S.L. reserves the right to refuse or cancel any order placed for a product listed at the incorrect price.

Altea Moraira Computers, S.L. is NOT responsible for loss of personal data or items left in returned merchandise.

Altea Moraira Computers, S.L. is NOT responsible of back up the client’s data.

Altea Moraira Computers, S.L. reserves the right to change the terms and conditions of sale and warranty at any time.

Altea Moraira Computers, S.L. is NOT responsible for lost or damaged data that may be stored on any item(s) or on any equipment to which they may have been connected. We highly recommend the daily backup of important files.

Altea Moraira Computers, S.L. reserves the right to refuse service at any time.

No software is installed on purchase of computer system unless original operating system is purchased and paid for on the invoice. It is the responsibility of the computer’s owner to make sure that all software on his/her computer system is registered and licensed, and Altea Moraira Computers, S.L. will not take any responsibility for illegal licenses or cracked software.

Components and Systems that are out of Warranty
In the event the component and/or system is no longer in warranty, the component and/or system will be evaluated for the best possible repair cost. The customer will receive a quote for their review and approval to proceed.

Extended Warranty for Tower ONLY
At your option you can add an additional 1 year of warranty on hardware by adding fifteen percent to the tower purchase price, Including Taxes IVA. This extension can only be applied the same day when the customer purchases the computer tower.

Please inspect your purchase carefully the same moment you buy. We DO NOT accept claims for damaged / missing items.

By placing your order we are aware that you have read and accepted this policy.

Altea Moraira Computers, S.L. may revise these terms and conditions at any time.

Thanks for buying at ALTEA MORAIRA COMPUTERS, S.L.